Shipping & Delivery Policy

At Vibhog, a brand of MDLN Edibles Pvt. Ltd., we strive to deliver your orders safely and promptly. This policy outlines our shipping, dispatch and delivery procedures for orders placed through https://mdln.co.in/. 1. Shipping Charges Shipping charges, if applicable, will be displayed at checkout before the order is placed. Free delivery will be available only where specified under an active promotional campaign, special offer or applicable order-value threshold. Promotional shipping benefits are subject to the terms and conditions of the relevant offer. 2. Customer Information To ensure successful delivery, customers must provide a complete and accurate shipping address, including: Recipient's full name. House number, street and locality. City, state and PIN code. Valid mobile number. Email address, where requested. Customers are requested to verify their delivery details before completing an order. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts. 3. Order Processing and Dispatch Orders are processed after confirmation and, where applicable, successful payment verification. In-stock products: Orders are generally packed and dispatched within 1–3 business days. Products requiring additional preparation or replenishment: Dispatch may take up to 10 business days. If an unexpected delay occurs, we will endeavour to inform the customer. Business days: Monday to Saturday, excluding Sundays and public holidays. Dispatch timelines refer to the time taken to hand over an order to the delivery partner. They are separate from the time required for final delivery. 4. Delivery Timelines Estimated delivery times depend on the destination PIN code, courier availability and the selected delivery service. Where an estimated delivery date is available, it will be communicated at checkout, through order confirmation or via tracking updates. Deliveries are generally made during the delivery partner's operating hours. Delivery may be affected by weather conditions, transport disruptions, strikes, operational constraints or other circumstances beyond our reasonable control. If a significant delay occurs, customers may contact our support team for assistance. 5. Order Tracking Once an order has been dispatched, customers will receive available tracking details through email, SMS, WhatsApp or another communication channel associated with the order. Tracking updates may take some time to appear after the shipment is handed over to the delivery partner. Customers can use the provided tracking details to check the shipment's progress. 6. Free Delivery Offers Free delivery applies only to eligible orders covered by an active offer. For example, an offer may provide free delivery on orders above a specified weight or order value. The applicable threshold, eligibility conditions and exclusions will be communicated in the relevant offer. Only the terms displayed for the applicable offer will govern eligibility for free delivery. 7. Failed Delivery Attempts If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier cannot contact the recipient, additional delivery attempts may be arranged according to the delivery partner's procedures. Customers are requested to keep their phone numbers accessible and coordinate with the delivery partner when necessary. Where a shipment is returned to us as undeliverable, our customer support team will contact the customer, where feasible, to determine the appropriate next steps. 8. Damaged Shipments and Delivery Discrepancies Customers are encouraged to inspect the external packaging upon delivery. If an order arrives damaged, contains missing items or differs from the order placed, please contact us promptly at connectwithus@mdln.co.in. Please provide your order number, invoice and relevant photographs or other available evidence. Our team will investigate and resolve the issue in accordance with our Return & Replacement Policy and Refund Policy. 9. Changes to Delivery Address Customers should contact us as soon as possible if they need to correct a delivery address. Address changes may not be possible once an order has been dispatched or handed over to a delivery partner. Any requested change will be subject to shipment status and service availability. Please mention your order number in all communications so that we can assist you efficiently. Vibhog will make reasonable efforts to fulfil orders within the communicated timelines. Nothing in this policy excludes or limits any consumer rights or remedies available under applicable Indian law.