Return, Replacement & Refund Policy

Return & Replacement Policy At Vibhog, a brand of MDLN Edibles Pvt. Ltd., we take care to deliver quality food products to our customers. Because our products are food items, returns and replacements are handled with due regard to food safety and hygiene. 1. General Return Policy Once an order has been confirmed, return requests are not ordinarily accepted for change of mind, personal preference or incorrect orders placed by the customer. For food safety and hygiene reasons, opened, used or consumed products are generally not eligible for return, except where required by applicable law or where a genuine product defect or other eligible issue is established. This policy does not limit any consumer rights available under applicable Indian law. 2. Damaged Products If a product arrives damaged, torn, leaking or with packaging compromised during transit: Notify us within 48 hours of delivery by emailing connectwithus@mdln.co.in. Provide your order number, invoice and clear photographs of the outer packaging and damaged product. An unboxing video may also be provided if available. Our team will review the complaint and may request reasonable additional information. After verification, we will arrange a replacement or another appropriate remedy without additional cost to the customer. 3. Missing or Incorrect Products If an item is missing from your order or you receive a different product from the one ordered: Contact us within 48 hours of delivery. Include your order number, invoice, photographs of the package and items received, and an unboxing video if available. After verification, we will arrange delivery of the missing item, replacement of the incorrect product, or another appropriate remedy. There will be no additional charge for correcting a verified fulfilment error. 4. Spoiled or Defective Products If a product appears spoiled, contaminated, infested or otherwise unfit for consumption: Stop using or consuming the product. Notify us within 48 hours of delivery at connectwithus@mdln.co.in. Provide the order number, product name, batch or lot number, manufacturing or packing date, expiry or best-before date, and clear photographs or videos showing the issue. Our team will investigate the complaint. Following verification, we will provide an appropriate remedy, which may include a replacement, refund or other legally applicable resolution. Natural variations in grain size, colour, aroma or texture may occur between batches. Such variations alone do not establish a defect, provided the product meets its description and applicable quality and safety requirements. 5. Replacement Process and Timeline Once a replacement request is approved, we will arrange dispatch as promptly as possible, subject to product availability and delivery-service coverage. We will communicate the expected dispatch and delivery timeline to the customer. Replacement products will be supplied without additional cost where the replacement is required due to a verified issue attributable to the product or fulfilment process. If a replacement is unavailable or unsuitable, an appropriate refund or alternative remedy may be offered, as applicable. 6. Inspection and Evidence We may request reasonable evidence to investigate a complaint, including photographs, packaging details, batch information or an unboxing video where available. Each case will be reviewed fairly. The absence of an unboxing video alone will not automatically invalidate a genuine complaint supported by other reasonable evidence. Please include your order number in all communications so that we can assist you efficiently. Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under applicable Indian law. Refund Policy At Vibhog, a brand of MDLN Edibles Pvt. Ltd., customer satisfaction and product quality are our priorities. This Refund Policy explains the circumstances under which refunds may be issued for orders placed through our website, https://mdln.co.in/. 1. Eligibility for Refunds Refunds may be considered in the following circumstances: Damaged products: Products received in a damaged condition, subject to verification. Spoiled or defective products: Products found to be spoiled, contaminated, infested or otherwise unfit for consumption. Incorrect products: Products delivered that differ from those ordered. Missing products: Items paid for but not delivered, where a refund is appropriate. Order cancellation: Orders successfully cancelled before dispatch. Other eligible circumstances: Any other situation in which a refund is required under applicable law. 2. Reporting a Refund Request Customers are requested to notify us within 48 hours of delivery by emailing connectwithus@mdln.co.in. Please include: Order number and invoice. Product name and quantity. Clear photographs or videos showing the issue. Batch number and manufacturing or packing details, where applicable. A brief description of the complaint. An unboxing video may help us investigate a complaint, but the absence of such a video will not automatically disqualify an otherwise substantiated claim. 3. Refund Review and Approval Our customer support team will review each request and may contact the customer for reasonable additional information. Where a refund is approved, it will be processed in accordance with this policy and applicable consumer protection laws. We will communicate the outcome to the customer. 4. Refund Processing Time Approved refunds will ordinarily be initiated within 5–7 business days after approval. Refunds will generally be issued to the original payment method. The time taken for the funds to reflect in the customer's account may vary depending on the bank or payment service provider. For Cash on Delivery orders, we may request suitable bank or UPI details to process an eligible refund securely. 5. Non-Refundable Circumstances A refund may not ordinarily be available for: Change of mind after dispatch, where cancellation or return is not otherwise applicable. Incorrect orders placed by the customer, where the product delivered matches the order. Normal variations in the size, colour, texture or aroma of natural rice products, provided the product conforms to its description and applicable quality and safety standards. These exclusions do not apply where a refund or other remedy is required by applicable law or where a genuine product defect, misdescription, fulfilment error or other eligible issue is established. Please mention your order number in all refund-related communications. Nothing in this policy excludes or restricts any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.